Business Etiquette Course

This course examines the basics which include being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

What’s in it for you? Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had an embarrassing etiquette gaffe. Our Business Etiquette course will help you look and sound your best no matter what the situation.

Course Objectives:

Define etiquette and provide an example of how etiquette can be of value to a company or organization.

• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette and basic table manners.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Who Should Take This Course:

This course is suitable for anyone involved in business.

Course Duration

The course is designed to be approximately 8 interactive learning hours. You will have 1 month access to your online study platform from the date you purchased the course. The course is self-paced, so you decide how fast or slow the training goes. You can complete the course in stages, revisiting the training material at any time.

 Why Choose Us?

• Our interactive courses are designed by industry experts.
• Our courses represent outstanding value for money.
• Access to webinars on various topics, ensuring that the skills you learn through our courses can be applied to your reality!
• Access to the resource ‘lunchbox’, where you will find relevant and practical tools to assist with day-to-day challenges.
• High quality e-learning study material and mock exams.
• Includes step-by-step guided video tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere learning.
• Access course content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.