Call Center Training Course
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
What’s in it for you? Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
Who Should Take This Course:
Call center staff.
The course is designed to be approximately 8 interactive learning hours. You will have 1 month access to your online study platform from the date you purchased the course. The course is self-paced, so you decide how fast or slow the training goes. You can complete the course in stages, revisiting the training material at any time.
Why Choose Us?
- Our interactive courses are designed by industry experts.
- Our courses represent outstanding value for money.
- Access to webinars on various topics, ensuring that the skills you learn through our courses can be applied to your reality!
- Access to the resource ‘lunchbox’, where you will find relevant and practical tools to assist with day-to-day challenges.
- High quality e-learning study material and mock exams.
- Includes step-by-step guided video tutorials.
- 24/7 Access to the Online Learning Portal.
- Anytime & Anywhere learning.
- Access course content on Mobile, Tablet or Desktop.
- Study in a user friendly, advanced online learning platform.
- Excellent customer service and administrative support.
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