Civility In The Workplace Course

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

What’s in it for you? To address the growing problem of incivility in the work setting, this Course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Course Objectives:

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette.
• Learn the basic styles of conflict resolution.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution.
• Understand the different elements of effective communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there’s conflict within the workplace.
• Learn a recommended procedure for systematizing civil behavior within the workplace.

Who Should Take This Course:

Any individual who desires to become a more civil and courteous in the workplace. This course will equip you with good workplace etiquette, appreciative enquiry, listening, communication and conflict resolution skills.

Course Duration

The course is designed to be approximately 8 interactive learning hours. You will have 1 month access to your online study platform from the date you purchased the course. The course is self-paced, so you decide how fast or slow the training goes. You can complete the course in stages, revisiting the training material at any time.

Why Choose Us?

• Our interactive courses are designed by industry experts.
• Our courses represent outstanding value for money.
• Access to webinars on various topics, ensuring that the skills you learn through our courses can be applied to your reality!
• Access to the resource ‘lunchbox’, where you will find relevant and practical tools to assist with day-to-day challenges.
• High quality e-learning study material and mock exams.
• Includes step-by-step guided video tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere learning.
• Access course content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.