Contact Center Training Course
For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
What’s in it for you? With our “Contact Center Training” Course, your participants will discover the basic elements of being an effective employee of a contact center.
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
Who Should Take This Course:
Any Individuals who work in a contact center role e.g. customer sales and aftersales support or in technical support etc.
The course is designed to be approximately 8 interactive learning hours. You will have 1 month access to your online study platform from the date you purchased the course. The course is self-paced, so you decide how fast or slow the training goes. You can complete the course in stages, revisiting the training material at any time.
Why Choose Us?
- Our interactive courses are designed by industry experts.
- Our courses represent outstanding value for money.
- Access to webinars on various topics, ensuring that the skills you learn through our courses can be applied to your reality!
- Access to the resource ‘lunchbox’, where you will find relevant and practical tools to assist with day-to-day challenges.
- High quality e-learning study material and mock exams.
- Includes step-by-step guided video tutorials.
- 24/7 Access to the Online Learning Portal.
- Anytime & Anywhere learning.
- Access course content on Mobile, Tablet or Desktop.
- Study in a user friendly, advanced online learning platform.
- Excellent customer service and administrative support.
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